1. General

Access to and use of Cara´s Online Shop and www.carabracelets.com are subject to the following terms and conditions. If you access the Website, browse or place an online order, you agree to be bound by these terms and conditions.

Please read these terms and conditions carefully as they contain important information. If you have any questions about Cara, these terms and conditions or our website, please do not hesitate to contact us at infoatcaracollection.se

This website is owned and operated by Sofia Bergqvist/Cara Collection, Chalmersgatan 21, 41135 Gothenburg, Sweden. 

2. Terms of purchase

You can shop online worldwide. To place an order on the Website you must provide us with a delivery address and contact details (such as e-mail address and mobile number). This can be done either in the shopping bag or by registering a customer profile on the Website. 

Items placed in the shoppingbag are not reserved until the order is placed and confirmed by Caras through order confirmation sent to your e-mail address.

a.     Contract and confirmation of order

When ordering goods on the Website, a binding agreement to buy is concluded only after Cara has confirmed the order to the e-mail address given by you (Order Confirmation). The order confirmation is sent to your e-mail address when Cara has registered the order and received payment. Orders placed on Fridays, Saturdays or Sundays or on any public holiday will be confirmed no later than the following business day at 18:00.

b.     Pricing and currency

All prices are shown in your local currency  on the website and are inclusive of VAT 25%. Prices may change and offers may be withdrawn at any time.

Prices given on the date when the Customer makes an order are valid throughout the entire purchase process. 

c.    Discount and promotion codes

Cara may from time to time offer promotional discounts, with or without a promotion code

Promotions with codes are in general only valid once - and once the code is used it will be deactivated, and the code will be no longer valid.

Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you confirm and pay the order.

Cara reserves the right to withdraw a promotion or promotional code at any time.

d.     Payment

Cara online shop accepts the following means of payment for orders:

Credit-/debitcard

When paying using a credit- or debitcard (VISA, Mastercard or Maestro), the amount of the order is immediately authorized, and the authorization will be debited when the order is dispatched.

All payments that are conducted with a credit- or debitcard are made via our secure Payment Service Provider (PSP) which uses SSL (Secure Sockets Layer) in encrypted form providing high-level security for the customer in accordance with the international security standard PCI DSS. All credit- and debit cardholders are subject to validation- and authorization control by the card issuer. If the issuer of the given credit- or debit card refuses to authorize the payment to Cara, you shall receive a message stating that the payment couldn't be performed. Cara shall not be liable for any delay or non-delivery of the order caused by such refusal to authorize payment

Direct debit

If you are connected to either of the two direct debit solutions Cara accept, Sofort or OBT (Online Bank Transfer), you may use this in order to pay for items ordered on the Website.

PayPal

PayPal is a service that enables you to pay and accept payments without revealing your financial information to the online shop. PayPal secures your information and protects the purchase.

Once you have confirmed your order, you will be redirected to the PayPal login page to complete the payment of the order. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

e.     Deliveries

Cara aims to dispatch orders within 24h after the order is confirmed by Cara.

Normally it takes 1-2 days to receive an order living in Sweden. For all European countries 4-6 days and worldwide 6-8 days. 

When an order is dispatched from our warehouse the customer will also receive a shipping confirmation.

3. Exchanges and returns

Cara´s Return Policy

Cara has a 10 day return policy, which means that you can return items you have ordered up to 10 days from the date you received your order, provided that the items returned contain the original labels, are unused and are in their original condition. You must indicate the reason for returning the goods. The returned items shall, as far as is possible, be packaged in the same way as when the items were received.

How to cancel and return your items

You can cancel your order by emailing and then you have 10 days to return a product that you've purchased through our online shop.

To return the unwanted items, please send the item/items to the following address:

"Postal Return"

Cara Collection
Sofia Bergqvist
Chalmersgatan 21
411 35 Gothenburg
Sweden

You are liable for paying the return delivery costs unless you are returning the items because they are faulty. You have a legal obligation to take reasonable care of the items while they are in your possession and will be responsible for the risk of damage during transport.

Refunds

If you cancel your order in accordance with these terms, you will receive a full refund of the price you paid for the items and any standard delivery charges you paid for. Please note that Cara is not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by Cara.

Cara will process the refund due to you as soon as possible and, in any case, no later than 3 days after the day we receive the returned items from you.

Cara will make the refund using the same means of payment as you used for the initial transaction.